Frequently Asked Questions

About

Is Ruby Blanc a wholesaler? How do I become a Ruby Blanc reseller?

Yes, we're a wholesaler. You can register to become a reseller by filling out our reseller application.

Does Ruby Blanc drop ship? 

Yes, we offer fast, no fee drop shipping directly to your customers. This includes packing slips and shipping labels with your company's name and address.

Is Ruby Blanc a retailer?

No, we only sell products to online retailers and/or storefronts.

Do you have a printed catalog?

At this time, we do not. Our website features all of our products. Also, we provide a downloadable digital catalog to all our retailers.

Can I place orders by phone?

Yes, in addition to online orders, you can also place orders by phone at 516-248-2111. 

Can you "rush" my order?

Given we ship via UPS, rush orders depend on UPS zones. At check-out, you will be able to confirm whether rush orders apply to your UPS zone.

What are my payment options?

We accept payments via all major credit cards (including Visa, MasterCard, American Express and Discover), checks in advance or open accounts.

Do you have a minimum order requirement?

No, there is no minimum order.

Can I purchase samples?

Yes - absolutely!

How are the products package?

Most of the products are packaged in complementary boxes. Some are packaged in plastic. See the product photo and specs for specific packaging details.

How do I place an order on your website?

When you're logged into your account, select your favorite items, add them to your cart and click the "check out" button in the top right. You will then input your shipping and billing information. When done, you will be taken to a confirmation page letting you know your order has been successfully placed.


 

Becoming a Reseller

How do I become a reseller of Ruby Blanc products?

To become a reseller of our products, take a minute to fill out the registration form: Reseller Application. You'll hear back from us within 24 hours with next steps.

What information do I need to become a reseller of your products?

You will need a Business Name, Email, Phone Number, Address and Retail Tax ID.

Do you share product images, descriptions and other specifications?

Yes, we do. When you're approved as a reseller, you will be able to download our data feed that includes all product images, SKUs, titles, descriptions, weights, measurements and UPCs.


 

Pricing

Is there suggested retail pricing?

Yes, we suggest retail pricing is double the wholesale price.


 

Order Tracking & Updates

Will I get an email confirmation after I place my order?

Yes, once your order has been placed, you will receive a confirmation e-mail. This e-mail will include your shipping address, billing information, items purchased and total cost. Please review the order confirmation e-mail upon receipt and call us immediately should any changes need to be made.

How do I check the status of my order?

Once your order has been shipped, we will e-mail you with tracking information. This includes a UPS tracking number and a link to the UPS website where you can track the shipment status.

How do I make changes or cancel my order?

We ship all orders out within 1-2 business days. When you receive your order confirmation e-mail, please review it immediately and reach out with any changes. We will do our best to accommodate your requests without any additional charges. However, once an order is shipped, any changes must adhere to our return policy.


 

Returns and Exchanges

What is your return and exchange policy?

If your customer is not satisfied with our product it may be returned. We accept returns 30 days after the order is shipped. Please contact us and request a return authorization.

The merchandise must be in the original condition and packaging. Upon receiving the merchandise, we will credit you for the value of the merchandise only.

All shipping charges are non-refundable.

Can I return cosmetic or personal care items?

As cosmetic favors and personal care products cannot be resold due to their nature, these products are non-returnable and non-refundable.


 

Damages

Although we pack each item carefully for shipping, sometimes damage is inevitable. In these cases, we will issue you credit or send you replacements. Please allow enough time to receive the replacements via UPS ground service.

We ask that you require your customer to send you photos of the damaged pieces, and forward them to us along with a damage claim.

All damage or shortage claims must be made within 10 days of receiving the merchandise


 

Shipping

When will my order ship?

All orders ship within 1-2 business days from the time we receive the order. Most orders will be delivered within 5 to 7 business days of the shipment date.

Do you ship to Canada? Yes, the customer is responsible for any duty or customs charges.

Do you ship internationally? Not at this time. Check back with us in the near future.

How is shipping calculated?

Shipping is calculated based on the weight of your order and the shipping destination. During the check-out process, you will see the shipping rate reflected in your total.

What are your shipping options?

We work with UPS and offer regular ground shipping and rush shipping. Even if you choose to upgrade the shipping, regular order processing times still apply.


 

Privacy and Security

Are online transactions on your site secure?

Yes, we use Secure Sockets Layer (SSL) encryption technology to ensure all the information you provide is secure.

How do you use my contact information?

We ask for your e-mail address and phone number solely for order confirmation and tracking, and any order updates. We do not, and will never, rent or sell your contact information.

Read our Privacy Policy for further information on privacy and security.


 

Contact Us

If you have any questions and would like to speak with a representative, contact us by:

Phone:

Toll-free at 516-248-2111, Mon - Fri 9am - 5pm.

E-mail:

hello@rubyblanc.com. We respond to every email within 24 hours. 

Mail:

Ruby Blanc
151 Fulton Ave
New Hyde Park, 11040